Technical Support

All you need to know about our "ASK" range of couplers and readers. 

 

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You can download below drivers, utilities, user guides and other useful information about our "ASK" couplers, readers and other hardware. 

 

For further information, please contact our technical support team using the webform at the bottom of the page. 

GEN500 series couplers

VCP driver (WHQL) for GEN500 family (RDR518, CPL508, UCM108, CPL108, CPL118, MTB108, CPL528, PLG548, CPL548)

USB CDC Driver: Virtual Communication Port, Serial port emulation (Application uses standard serial API)
In CDC mode, the GEN500 family is compliant with the USB CDC class. Therefore, it uses the driver available in the box from most operating systems. However, for Windows operating system, an "inf" file is required for installation.
Notes: 
  • To switch from USB CCID to USB CDC, use ASK CDC CCID switcher available in the utilities section.
  • The driver is also available through Windows Update for Windows 10, 8.1, 8, 7, Vista & XP.
  
- Windows 10 (x86 & x64)
- Windows 8.1 (x86 & x64)
- Windows 8 (x86 & x64)
- Windows 7 (x86 & x64)
- Windows Vista (x86 & x64)
- Windows XP (x86 & x64)
- Windows Server 2003 (x86 & x64)
- Windows Server 2008 (x86 & x64)
- Windows Server 2012 (x64)
 

 

 

PC/SC driver for GEN500 family (RDR518, CPL508, UCM108, CPL108, CPL118, MTB108, CPL528, PLG548, CPL548)

USB CCID Driver: PC/SC to CCID (Application uses the PC/SC API)
 
In CCID mode, the GEN500 family is compliant with the USB CCID class. Therefore, it uses the driver available in the box from most operating systems.
 
Note: to switch from USB CDC to USB CCID, use ASK CDC CCID switcher available in the utilities section.
 

 

 

 

Firmware for GEN500 family (RDR518, CPL508, UCM108, CPL108, CPL118, MTB108, CPL528, PLG548, CPL548)

Version 1.22 2016/11/15
- Firmware file: "RD-LO-08147-122.hex"
- Versions history: "GEN5XX CSC software versions.txt"
- Application note for downloading "RD-AN-06097-14_ASK CSC downloading.pdf"
 
Note: this firmware is "RCTIF V4.0 Rev B" certified.
 
Since the introduction of the following Gen5xx products revisions, delivered with CSC 1.20 or higher:
- CPL528 : DE-11005-12
- UCM108-C : DE-10063-12
- CPL508 : DE-13061-11
- RDR518 : DE-11044-13
- PLG548 : DE-13064-12
- CPL108 / CPL118 : refer to the embedded UCM108-C revision
Software downgrade to Gen5xx CSC versions prior to 1.20 is not allowed.
This recommendation will remain applicable to higher products revisions.
The upgrade to any Gen5xx CSC version higher than the original version embedded at product delivery remains fully compatible for all products revisions.
 

 

 

Firmware for GEN500 family (RDR518, CPL508, UCM108, CPL108, CPL118, MTB108, CPL528, PLG548, CPL548)

 
Version 1.23e 2018/02/14
 
- Firmware file: "RD-LO-08147-123e.hex"
- Versions history: "GEN5XX CSC software versions.txt"
- Application note for downloading "RD-AN-06097-14_ASK CSC downloading.pdf"
 
Note: this firmware improves the SAMs management in ISO7816 mode.
 
Since the introduction of the following Gen5xx products revisions, delivered with CSC 1.20 or higher:
- CPL528 : DE-11005-12
- UCM108-C : DE-10063-12
- CPL508 : DE-13061-11
- RDR518 : DE-11044-13
- PLG548 : DE-13064-12
- CPL108 / CPL118 : refer to the embedded UCM108-C revision
Software downgrade to Gen5xx CSC versions prior to 1.20 is not allowed.
This recommendation will remain applicable to higher products revisions.
The upgrade to any Gen5xx CSC version higher than the original version embedded at product delivery remains fully compatible for all products revisions.
 

GEN400 series readers and couplers

VCP and USB Windows driver (Microsoft WHQL certified) for GEN4XX USB (RDR417, RDR 437/447, CPL407U)

Combined Windows Driver: Virtual Communication Port (Serial port emulation) and native USB.
 
- Windows 10 (x86 & x64)
- Windows 8.1 (x86 & x64)
- Windows 8 (x86 & x64)
- Windows 7 (x86 & x64)
- Windows Vista (x86 & x64)
- Windows XP (x86 & x64)
- Windows Server 2003 (x86 & x64)
- Windows Server 2008 (x86 & x64)
- Windows Server 2012 (x64)
 

 

 

VCP and USB Windows driver (Intermediate version) for GEN4XX USB (RDR417, RDR 437/447, CPL407U)

Combined Windows Driver: Virtual Communication Port (Serial port emulation) and native USB.

- Windows 10 (x86 & x64)
- Windows 8.1 (x86 & x64)
- Windows 8 (x86 & x64)
- Windows 7 (x86 & x64)
- Windows Vista (x86 & x64)
- Windows XP (x86 & x64)
- Windows Server 2003 (x86 & x64)
- Windows Server 2008 (x86 & x64)
- Windows Server 2012 (x64)

Note: this version is updated with the FTDI chip drivers V2.12.06. It is ASK signed with a Microsoft Authenticode certificate.

 

 

PC/SC Windows driver (Microsoft WHQL certified) for GEN4XX USB (RDR417, RDR 437/447, CPL407U)

PC/SC Driver.
V2.0.1.3 2010/02/24
 
Note: the driver is also available through Windows Update for Windows XP & Vista.
- Windows Vista (x86 & x64)
- Windows XP (x86 & x64)
- Windows 2000
- Windows Server 2003 (x86 & x64)
 

 

 

PC/SC Windows driver (Intermediate version) for GEN4XX USB (RDR417, RDR 437/447, CPL407U)

PC/SC Driver.

V2.0.1.5 2011/09/13
 
- Windows 10 (x86 & x64)
- Windows 8.1 (x86 & x64)
- Windows 8 (x86 & x64)
- Windows 7 (x86 & x64)
- Windows Server 2008 (x86 & x64)
- Windows Server 2012 (x64)
 
Note: this version fixes issues on Windows 7. It is ASK signed with a Microsoft Authenticode certificate.
 

 

 

Firmware for GEN400 family (RDR417, RDR 437/447, CPL407, CPL 417/427)

Version 1.16b 2012/01/06

- Firmware file: "RD-LO-06156-116b.hex"
- Versions history: "GEN4XX CSC software versions.txt"
- Application note for downloading "RD-AN-06097-13_ASK CSC downloading.pdf"

 

 

RDR 4x7 user's manuals and software installation

These manuals describe the ASK 4X7 contactless readers main features and setup information.

Utilities for GEN400/GEN500 readers and couplers

Polling

Polling is a Windows application to allow recognizing and displaying the type of various contactless cards (memory or microprocessor on plastic cards, C.tickets and C.labels) and contact cards.

 

Loader

Loader is a Windows application (lite version of the Monitor tool) allowing to download firmware in ASK readers and couplers.

 

 

ASK CDC CCID switcher for GEN500

This utility allows switching between CDC and CCID USB mode on GEN5XX (RDR518, CPL508, UCM108, CPL108, CPL118, MTB108, CPL528, PLG548). CDC mode uses virtual communication port driver, while CCID mode uses PC/SC driver.

*** Warning *** : do not use this utility with GEN500 firmware versions from 1.08a to 1.13a, because CCID was not implemented. This would result in an unusable device.
*** Warning *** : to update GEN500 firmware using USB connectivity, the CDC mode must be used.

 

 

ASK GEN5XX Init

This utility allows to change RF settings on RDR518-U Type: RD-DE-11044-10 or RD-DE-11044-11. It overwrites the factory RF settings. Avoids instabilities communication, identified with some models of cards. It does not apply to later versions of this product.

LoGO

PC/SC Windows driver (Microsoft WHQL certified) for LoGO

LoGO PC/SC driver.

V1.0.6.8 2014/01/06

Note: the driver is also available through Windows Update for Windows 10, Windows 8.1, Windows 8 and Windows 7.
- Windows 10 (x86 & x64)
- Windows 8.1 (x86 & x64)
- Windows 8 (x86 & x64)
- Windows 7 (x86 & x64)
- Windows Vista (x86 & x64)
- Windows XP (x86 & x64)
- Windows Server 2003 (x86 & x64)
- Windows Server 2008 (x86 & x64)
- Windows Server 2012 (x64)

 

 

LoGO Polling

LoGO Polling is a Windows application to allow recognizing and displaying the type of various contactless cards (memory or microprocessor on plastic cards, C.tickets and C.labels).

 

 

ASK PCSCKB

ASK PCSCKB utility allows reading a contactless card serial number as if it was entered on the keyboard. The types of card recognized are the one accepted by the ASK LoGO contactless reader. The format of the keyboard inputs is fully configurable.

 

 

ASK InitPCSCLoGO

This utility allows to change RF settings on LoGO (RDR608 Type: RD-DE-09084-10). It overwrites the factory RF settings. Avoids instabilities communication, identified with some models of cards. It does not apply to later versions of this product.

 

 

LoGO User Manual

This manual describes the ASK LoGO contactless reader main features and setup information.

 

For further information, please contact our technical support team.