Technical Support

All you need to know about our "ASK" range of couplers and readers. 

 

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Here, you can download drivers, utilities, user guides and other useful information about our "ASK" couplers, readers and other hardware. 

 

For further information, please contact our technical support team using the webform at the bottom of the page. 

GEN500 series couplers

VCP driver (WHQL) for GEN500 family (RDR518, CPL508, UCM108, CPL108, CPL118, MTB108, CPL528, PLG548, CPL548)

USB CDC Driver: Virtual Communication Port, serial port emulation (Application uses standard serial API).
In CDC mode, the GEN500 family is compliant with the USB CDC class. Therefore, it uses the driver available in the box from most operating systems. However, for Windows, an "inf" file is required for installation.
 
Notes: 
  • To switch from USB CCID to USB CDC, use the ASKCDCCCID switcher, available in the utilities section.
  • The driver is also available through Windows Update for Windows 10, 8.1, 8, 7, Vista & XP.
  
- Windows 10 (x86 & x64)
- Windows 8.1 (x86 & x64)
- Windows 8 (x86 & x64)
- Windows 7 (x86 & x64)
- Windows Vista (x86 & x64)
- Windows XP (x86 & x64)
- Windows Server 2003 (x86 & x64)
- Windows Server 2008 (x86 & x64)
- Windows Server 2012 (x64)
 

 

 

PC/SC driver for GEN500 family (RDR518, CPL508, UCM108, CPL108, CPL118, MTB108, CPL528, PLG548, CPL548)

USB CCID Driver: PC/SC to CCID (Application uses the PC/SC API).
In CCID mode, the GEN500 family is compliant with the USB CCID class. Therefore, it uses the driver available in the box from most operating systems.
 
Note: to switch from USB CDC to USB CCID, use the ASKCDCCCID switcher, available in the utilities section.
 

 

 

 

Firmware for GEN500 family (RDR518, CPL508, UCM108, CPL108, CPL118, MTB108, CPL528, PLG548, CPL548)

 
Version 1.25b 2019/10/23
 
- Firmware file: "RD-LO-08147-125b.hex"
- Versions history: "GEN5XX CSC software versions.txt"
- Application note for downloading "RD-AN-06097-14_ASK CSC downloading.pdf"
 
Note: this firmware is certified for CEN/TS 16794-2:2017 and RCTIF V5.0.
 
Since the introduction of the following GEN5XX product revisions, delivered with CSC 1.20 or higher:
- CPL528: DE-11005-12
- UCM108-C: DE-10063-12
- CPL508: DE-13061-11
- RDR518: DE-11044-13
- PLG548: DE-13064-12
- CPL108 / CPL118: refer to the embedded UCM108-C revision
Software downgrade to GEN5XX CSC versions prior to 1.20 is not allowed.
This recommendation will remain applicable to higher product revisions.
The upgrade to any GEN5XX CSC version higher than the original version embedded at product delivery remains fully compatible for all products revisions.
 

Utilities for GEN500 readers and couplers

Polling

Polling is a Windows application to allow recognition and display of the information of contactless cards (memory or microprocessor on plastic cards, C.tickets and C.labels) and contact cards.

 

Monitor

Monitor is a Windows application to allow the firmware download in ASK readers and couplers.

 

 

ASKCDCCCID switcher for GEN500

This utility allows the switch between CDC and CCID USB modes on GEN5XX (RDR518, CPL508, UCM108, CPL108, CPL118, MTB108, CPL528, PLG548). CDC mode uses a virtual communication port driver, while CCID mode uses a PC/SC driver.

*** Warning *** : do not use this utility with GEN500 firmware versions from 1.08a to 1.13a, because CCID was not implemented. This would result in an unusable device.
*** Warning *** : to update GEN500 firmware using USB connectivity, the CDC mode must be used.

 

 

ASK GEN5XX Init

This utility allows the modification of the RF settings on RDR518-U. It overwrites the factory RF settings. Avoids communication issues, identified in rare circumstances with some models of cards.

LoGO

PC/SC Windows driver (Microsoft WHQL certified) for LoGO

LoGO PC/SC driver.

V1.0.6.8 2014/01/06

Note: the driver is also available through Windows Update for Windows 10, Windows 8.1, Windows 8 and Windows 7.
- Windows 10 (x86 & x64)
- Windows 8.1 (x86 & x64)
- Windows 8 (x86 & x64)
- Windows 7 (x86 & x64)
- Windows Vista (x86 & x64)
- Windows XP (x86 & x64)
- Windows Server 2003 (x86 & x64)
- Windows Server 2008 (x86 & x64)
- Windows Server 2012 (x64)

 

 

LoGO Polling

LoGO Polling is a Windows application to allow recognition and display of the information of contactless cards (memory or microprocessor on plastic cards, C.tickets and C.labels).

 

 

ASK PCSCKB

ASK PCSCKB utility allows the reading of a contactless card serial number or information, as if it was entered on the keyboard. The format of the keyboard inputs is fully configurable.

 

 

ASK InitPCSCLoGO

This utility allows the modification of the RF settings on LoGO (RDR608 Type: RD-DE-09084-10). It overwrites the factory RF settings. Avoids communication issues, identified in rare circumstances with some models of cards. It does not apply to later versions of this product.

 

 

LoGO User Manual

This manual describes the ASK LoGO contactless reader main features and setup information.

 

For further information, please contact our technical support team.